Salesforce’s AgentForce to expand its AI-powered business solutions, including healthcare

Image Credit: Salesforce

Announcement 

Salesforce is extending its Agentforce platform to restructure the enterprises' management in cybersecurity, IT service, customer experience, and compliance, merging artificial intelligence and automation to streamline the operations and alleviate the work stress throughout the industries, including healthcare. Covering the Philippines and Europe, industries like UNESCO, Piedmont Healthcare, Cervello, CMC Energy, Globe Business, and EPB are transitioning into Salesforce’s AI-fueled technologies to automate workflow, improve employee and customer experience, and mitigate cost.

Salesforce partner, Globe Business’s head, KD Dizon said, “Salesforce has become the crucial part of our customer experience plans, allowing our group to experiment beyond the manual task and concentrate on effectively connecting and understanding our customers. We’ll consistently perform transitions with AI to serve personalized and exceptional experiences. The customer’s feedback and staying transparent regarding our implication of AI is imperative for our strategy and considering the customer near the heart of our business.”

Piedmont Healthcare’s implementation of Agentforce

Piedmont Healthcare uses the Agentforce platform to enhance the employee experience, especially for its IT teams. This helps to contribute best to the quality of patient care. The AI-fueled agent automates routine tasks and offers conversational help that ultimately mitigates the stress of IT staff. The healthcare ecosystem comes into balance with this platform as there’s sufficient time to focus on major operational tasks. Also, the healthcare system uses this platform to identify the common IT support issues, allowing IT staff to focus on other complexity that needs quick attention to regulate the internal healthcare ecosystem.

 The transition to a ticket-based system to advance proactive, conversational part has been effective for employees seeking assistance. With the privilege to personalized support, proactive alertness, context-rich escalation, and automated incident management, the platform has delivered resolution to the Piedmont Healthcare sector. The platform has proved its positive impact on Piedmont Healthcare.

The senior vice president and general manager for HR and IT service at Salesforce, Muddu Sudhakar, said, “The traditional ITSM model is broken. By introducing Agentforce IT service actively on the Salesforce platform, we are fueling a conversation primarily. It’s an agent-first evolution that transitions HR and IT for spectacular efficiency and cost mitigation.”

Salesforce said, “The agentforce will integrate cybersecurity, customer experience, compliance, and IT service in one robust AI-powered framework. The full Agentforce IT service suite framework is likely to be introduced this month.”